How We Use Your Personal Information

We do not sell or disclose your information in an unauthorised manner to any third parties. Your information is used strictly for the following purposes mentioned herein, but not limited to: To verify your identity; To verify your eligibility to register as a user of the Apps and Website; To process your registration as a user, providing you with a log-in ID for the Apps and Website and maintaining and managing your registration; To providing you with customer service and responding to your queries, feedback, claims or disputes; To perform research or statistical analysis in order to improve the content and layout of the Site, to improve our product offerings and services and for marketing and promotional purposes; Subject to obtaining your consent in such form as may be required under the applicable law, we may use your name, phone number, residential address, email address and fax number (“Marketing Data”) to provide notices, surveys, product alerts, communications and other marketing materials to you relating to goods and services offered by us on the Site from time to time to members of the Site; to provide our products and services to you; to communicate with you; to verify your identity for purposes of receiving our products and services; to notify you of any changes to our terms and conditions or the products and services offered to you; for customer research purposes to better improve our services; to inform you of products and services which may be of interest to you including information about products and services offered by our affiliated companies and selected third-party partners; and to maintain records as part of our business or other purposes in so far as is permitted by the law. Making such disclosures as may be required for any of the above purposes or as required by law or in respect of any claims or potential claims brought against us.

• The Source of Personal Information :- It may be obtained directly from you, that is personal information that you may have provided us for example, in the Residents data and/or It may be obtained from you, that is personal information that you may have provided to us at any event(s), function(s) and/or any face-to-face direction communication(s); and/or It may be obtained legitimately from third parties or other service providers such as accounting system, to which you have consented to the disclosure of your personal information.
• Disclosure of Personal Information :- Save in accordance with this PDPA Statement and except as permitted or required under any enactment, law, statute or regulation, we will not use or disclose your Personal Information without any prior consent (implied and/or express).
• What If Personal Information Provided By You Is Incomplete? :- In situation where indicated, the provision of personal information is compulsory to enable us to server you better, and if the personal information is insufficient, we have the rights to collect necessary information via sending out Personal information collection form to you or by phone call to get your updated information.
• Your Rights To Access And Correct Your Personal Information :- Subject to the compliance of certain and terms and conditions, we will grant you access to your personal information if it is either:- Inaccurate, Incomplete, Misleading; or Not up-to-date, You may make a request to us by contacting us directly via the contact number and/or email provided below: TAV ’s Whatsapp Business (message only) : +60 12-308 3725 TAV Office Email: info@tavfs.my We shall endeavor to comply with your request to access and/or made all reasonable corrections to your personal information within 14 days upon receipt of the same.
• Your Obligations :- You are responsible for providing accurate and complete information to us about yourself (i.e. personal information) and updating this personal information as and when it becomes inaccurate, outdated or incomplete by contacting the TAV (also known as "TAV Facility Solutions") via the contact number provided at “Your Rights To Access And Correct Your Personal Information.